Refund policy
Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unused, with tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.
To initiate a return, please contact us at fredguccimane@gmail.com.
Please note that all returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
If you have any questions regarding returns, feel free to contact us at fredguccimane@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This allows us to assess the issue promptly and resolve it as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you are unsure whether your item is eligible for return.
Unfortunately, sale items and gift cards are non-refundable and cannot be returned.
Exchanges
The quickest way to ensure you receive the item you want is to return the original item. Once your return has been accepted, you may place a separate order for the new item.
EU 14-Day Right of Withdrawal
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing an explanation.
To qualify, the item must be in the same condition as when received — unused, with tags attached, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at fredguccimane@gmail.com.